Queue management system

Queue system is a software solution that allows you to speed up the process of receiving visitors.


The main objects of the system are flow arrangement, forwarding of visitors to the right departments, providing information about services, time of delivery, etc. In general queue management system solves the problem of lack of time, saves cost of company and simplifies customer service process both in government agencies and in private sectors.

  • Banks and financial institutions.
  • Social structures (tax agency, pension fund, social payments center).
  • Mobile operators.
  • Car sales centers and services.
  • Legal and notary offices.
  • Healthcare buildings.
  • Any other organisations which constantly serve a large number of people.

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System includes

A full-fledged queue management system includes several modules, which are designed for interaction with visitors and staff serving them.

  1. Terminal of registration and ticketing – a device, which registers service choose by customers and issues a ticket with number in queue. In addition to ticketing, you can obtain information from terminal and leave your feedback about service quality.
  2. The operator panel – it displays the order of reception, it can redirect a person to a vacant specialist or finish a service.
  3. The main screen displays queue progress and list of recent visitors. It is set in the waiting room.

Besides the main components, the system can also contain modules: sound or voice alerts, SMS alerts, monitoring and performance evaluation of staff, video surveillance, statistics and navigation.

Caspel offers self-developed product, so some components are optional. The essence to have those components depends on business area, estimated customer flow, individual needs of customers.

In general, queue management system allows you to organize smart reception for visitors. Also, it reduces overloading of employees, increases the efficiency of their work. For visitors, this system is useful because it decreases the psychological pressure, that is traditional for ordinary "first come, first serve" queues. Heads of departments may receive at any time service statistics, evaluate the productivity of staff, spread individual load on each worker.

Integration Solutions

Costs reducing

Reducing of costs without loss of quality free resources for business development

Increased productivity

A wide range of the system project services in the field of information technology and telecommunications infrastructure construction

Business Process Automation

Modern business practice eliminates the possibility of errors provided by the human’s factor fault