Qualified service of CASPEL

Even the most reliable equipment requires periodic preventive maintenance and repair. Problems arise due to technical failures, malware attacks, activity of employee or users. In all cases, CASPEL provides qualified services for restoration of equipment to working condition

Another service area provided by our company is modernization and upgrade of outdated equipment and networks in accordance to demands and wishes of customer.

CASPEL’s service department activity is built on satisfaction of basic business needs related to such services:

  • Sustained quality of operations - the services are carried out by authorized IT-experts and engineers use material and technical base of the company for effective troubleshooting of equipment;
  • Fast restoration of performance that reduces downtime and cash losses of company. Implementations of modern diagnostic tools allows to find and repair faults for very short period;
  • Work schedule of our service center. We work 24/7 and accept equipment for repair at any time by prior agreement;
  • Warranty on repaired equipment. We use original spare parts and accessories in order to repair equipment in our service center. Close cooperation with regional representatives of IT equipment manufacturers allows us to obtain required parts in case of their absence in our own warehouse for short time.

In addition to warranty and post-warranty maintenance of equipment, we provide enhanced support of various types of IT equipment.

Other advantages of cooperation with CASPEL service center

We passed authorization procedure of service provision for all major manufacturers of hardware solutions presented in the region, which confirmed by certificates of department's engineers.

Responsiveness and efficiency to handle received requests are provided by own HelpDesk system. Operators that take orders completed special training courses to work with clients and have technical knowledge, and this opportunity makes easier identification of problems.

Recover your IT equipment by CASPEL's service center. Call us +7 (495) 783-68-10 and we will do our best to repair of any kind of fault in short period.

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